SHIPPING & DELIVERY
SHIPPING & DELIVERY INFORMATION
Our goal is to offer you the best shipping options, no matter where you live. Each product requires some time for the construction and handling before we can ship. Most orders ship within 2 or 3 days. However, in peak seasons, shipment can take up to 12 business days.
When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times.
|United States||7-25 Business Days|
10-40 Business Days
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 3 to 5 BUSINESS days after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 10–40 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 25 days to arrive at their destination but can take longer from time to time.
We ship daily from Monday through Saturday, 52 weeks a year except for Sundays and holidays. Orders placed by 10.00 PM CST or 04.00 AM CET Sunday-Friday will start to be made the next day. Occasionally orders may not ship the ‘next-day’ due to stock issues, lacking order information or billing delays. Orders placed on Saturdays will ship the following Monday or next open business day.
Standard shipping is free on orders over $75. On orders under $75, we charge a $3.97 shipping fee.
We have received and fulfilled orders from over 50 countries across all the different continents. Outside the United States, customs can hold up a package for a number of days, because we work with E-packet, FedEx and DHL this rarely happens and if it does it will be handled efficiently.